Having Chromebook, Wifi, Zoom, or Other Tech Problems?
Fill out this form and the library team will help: bit.ly/easttechhelp
(Do your best to explain your problem. Including photos or screenshots in the form can help us too!)
Note: Not everything is an automatic swap-out--much of what we encounter can be troubleshot remotely.
Troubleshooting guides for student devices
- Chromebook Troubleshooting Tier 1
- Español: Chromebook Troubleshooting Tier 1
- How to Use a Hotspot
- Connecting a Chromebook to a Hotspot Video
- Español: Connecting a Chromebook to a Hotspot Video
Emergency Broadband Benefit Program
The FCC Emergency Broadband Benefit Program (EBBP) is a $3.2B broadband subsidy program to help households struggling to pay for internet service during the pandemic. Eligible recipients of the Emergency Broadband Benefit include students participating in the National Free and Reduced Price Lunch Program (FRPL). This subsidy only works if families opt-in to participate.
Things To Know about the EBBP Program
- The enrollment process begins April 26; funding is first-come, first-serve. Please visit this website for enrollment information.
- The FCC has created a FAQ website, for families frequently asked questions regarding this program.
- Eligible households can receive a monthly discount from participating internet service providers (ISPs).
- For a list of providers, please visit the following website. The discount is up to $50 per month off the standard rate for Internet service and associated equipment. On Tribal lands, the monthly discount is up to $75 per month.
- All households with students in Community Eligibility Provision (CEP) schools are automatically eligible for the benefit.