Tech Help

The Student/Families Helpline is 608-204-5678.

Students can visit the MMSD Device Support website for call the tech helpline for tech support. 

Logging In For The First Time?

Students should use their school ID number as their username and their password is a lowercase letter "x", followed by their  6-digit birthdate, followed by an uppercase letter "X".  (ex: 01/09/2005 means the password is x010905X).

Having Chromebook Problems?

• Tech Support Poster - English
• Tech Support Poster - Spanish
• Tech Support Poster - Hmong

Troubleshooting Guides for Student Devices

• Chromebook Troubleshooting Tier 1
• Español: Chromebook Troubleshooting Tier 1
• How to Use a Hotspot
• Connecting a Chromebook to a Hotspot Video
• Español: Connecting a Chromebook to a Hotspot Video

East High School Library Media Technology Specialist (LMTS)

Jen Milne-Carroll, jmmilnecarro@madison.k12.wi.us, 608-204-1642

MMSD Technical Services

www.mmsd.org/technical-services